A Supportive Hug

PROJECTS

Checking Blood Pressure
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HEALTH CARE IMPROVEMENT SYSTEM

CHALLENGE:  Enable everyone to have a family doctor in BC.”  We led a provincial prototype that made this dream a reality.

OUTCOME:

  • A provincial tripartite committee including the Ministry, five Health Authorities, and the Doctors of BC.

  • Introduced design thinking to physician groups hoping to balance system capacity with the individual workload (and business needs) of physicians.

  • Implemented several breakthrough initiatives to make it possible for everyone to have a family doctor.

  • Leveraged success into a $164 million provincial program

Aboriginal Australian Artist
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INDIGENOUS HEALTH & WELL BEING

CHALLENGE: The well-being of indigenous people and communities is in everyone’s best interests. Here are some of the project’s we’ve had the honour of delivering the following resolutions.

OUTCOME:

  • We led a provincial research project on HIV and Hep C services and facilitated dialogues to review funding for indigenous organizations serving people living with these conditions

  • We helped Northern Health Authority to improve access to community-based responses, expanding services from three to twelve and enabling indigenous people to get the support they need, closer to where they live

  • We are working with Nuu-chah-nulth Tribal Council, First Nations Health Authority, and Island Health to improve oral health and access to dental treatment for communities that can only be accessed by boat or plane

Brainstorm
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TECHNOLOGY INNOVATION

TECHNOLOGY AND CULTURE CAN’T BE SEPARATED. OUR CLIENT HAD TO OVERCOME THE CULTURE CLASH WITHIN THE ORGANIZATION TO SUCCEED IN ITS TECHNOLOGY PROJECT.

CHALLENGE:  Make it possible for patients in BC’s most rural and isolated communities to get health care without travelling. The scope of the project included health care services for 300,000 people living in communities spread across an area the size of France and separated by great distances and disruptive weather.

OUTCOME:

 

  • We worked with a regional committee that included the most knowledgeable clinical, technical, and policy leaders in the province, as well as executives.

  • We dug down what really mattered to them and built a framework of values, principles, goals, and metrics to overcome the strong differences of opinion around the table. Then we built the plan with insights from the ground up, across the region.

  • Built Executive support for implementation, and secured $500,000 to make it happen.

  • The client is now introducing a technology that could be used anywhere and on any device, to deliver a range of clinical services, including post-surgical care, family doctor visits, and team-based care.

  • Currently working on evaluation and reporting for the funder, internal stakeholders and Health Authority Executive.

Kid Receiving Dental Treatment
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INNOVATIVE CLINICAL DESIGN

CHALLENGE: Healthcare System Improvement

 

OUTCOME:Kyle led a community group of dental advocates to design, execute and operate a dental clinic with an unusual business model. Instead of a goal to generate profit, we wanted a clinic that would remove barriers to access for every child in Vancouver. The Strathcona Community Dental Clinic has served over 5000 children and family members - mostly low-income. And it’s still running strong after 20 years.

We brought together a different kind of community to develop a model of primary care for the next generation of physicians…with two nurses for every physician, patients will have longer visits, have access to both a nurse and a doctor, and get more comprehensive care without the “one issue per visit“ problem that is so widespread today. Best of all, physicians get a work-life balance and a team to help take care of all the things that often distract them from “doctoring.“