​

• Process design.
  While technology gets much of the attention these days, real change comes through the way that people relate to each other. I design customized approaches that help you chart a course from where you are to where you want to be.

 

• Skillful listening.
  When I engage clients and stakeholders, I extract deeper meaning from what they say. By asking targeted questions and listening to their thoughts and opinions, I am able to surface the deeper feelings, biases and values that help you chart the most successful course of action.

• Analysis and systems thinking.  
  When projects begin it can feel like stakeholders are at odds with each other. Through good processes and skillful listening, we can always distill a convergent set of values and principles that form the starting point for developing a path forward.

 

• Flexibility and responsiveness.
  Systems are dynamic and in business and service industries, a project plan that assumes absolute stability will fail to help clients reach their goals. I pay attention to the shifts in perspective and priorities and constantly revisit the project plan to be successful.

 

• Coaching.
  People need to be heard and resistance is usually a sign that a person’s personal or professional goals are challenged. Being an empathetic listener helps me to achieve breakthroughs, find your next superstar and get better (and more enthusiastic) performance from your team.

 

• Communication.
  Whether preparing a discussion document for stakeholder consultation, executive presentation, or a media strategy, I’ve done it.  My approach to engaging audiences helps to connect with the people you need to convince.