City of Vancouver
Immigrant Investor Opportunities
Think: act consulting was asked to explore and identify a role for the City of Vancouver in provincial and federal immigration policy. The City was hoping to improve the attractiveness of investing in Vancouver's inner city areas, including historic Chinatown and the Downtown Eastside (also know as "the poorest postal code in Canada"). think: act spoke with policy and business experts and realized that while there was an opportunity for the City to advocate for changes to the existing policy, the solution was far from simple, with numerous problems with oversight and accountability in the Immigrant Investor Program (the program has since been cancelled). The work of think:act consulting enabled the City to reframe the issue (impact of immigrant investors on the economy as opposed to housing proces) for internal discussion and assess a policy opportunity and ultimately dodge several potential problems.
Neighbourhood Integrated Services Teams
With the emergence of new mapping technology through the City's 311 system, Vancouver started exploring how its internationally recognized approach to service integration, called Neighbourhood Integrated Services Teams, could evolve to be more proactive. The challenges we explored included the resources needed to see the full development of data capabilities, the need for staff to see the usefulness of a new role, and the training needed to move responsive teams to pro-active teams. Once the City full in implements its data collection and mapping capabilities, it has a roadmap for changing the Teams to take full advantage of their place-based focus and ability to integrate data, predictions and action.